Refund policy

Return & Refund Policy

We want you to be happy with your order. Because most of our products are food and personal care items, our return policy is divided by product category below — please review the section that applies to your purchase.

Non-perishable pantry items (ramen, noodles, snacks, candy, sauces, seasonings, rice, drinks)

You have 30 days after receiving your item to request a return. To be eligible, the item must be unopened, in its original packaging, and in the same condition you received it. You'll also need your receipt or proof of purchase.

To start a return, contact us at koamart4690@gmail.com. Please note that returns will need to be sent to:

Koa Mart
4690 North State Road 7, Suite 110
Coconut Creek, FL 33073

If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Frozen, refrigerated, fresh, and prepared foods (ice cream, dumplings, tofu, kimchi, banchan, hot food, bakery items, etc.)

Due to food safety requirements, these items are final sale and not eligible for return or refund once picked up or delivered, except in cases of damage, spoilage, or incorrect items received (see "Damages and issues" below).

K-Beauty and personal care items (face masks, skincare, etc.)

For hygiene reasons, these items are final sale and not eligible for return once opened or used. Unopened items in original packaging may be returned within 30 days under the same conditions as pantry items above.

Damages and issues

Please inspect your order upon pickup or delivery and contact us immediately at koamart4690@gmail.com if an item is defective, damaged, spoiled in transit, or if you received the wrong item, so we can evaluate the issue and make it right. This applies to all product categories, including food and beauty items that are otherwise final sale.

Exceptions / non-returnable items

In addition to the category rules above, we do not accept returns on sale items, gift cards, custom or special orders, or hazardous materials.

Exchanges

The fastest way to get what you want is to return the eligible item you have (once your return is accepted), and make a separate purchase for the new item.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at koamart4690@gmail.com.